Payment & Payout Policy

1. Purpose

This Payment & Payout Policy explains how affiliate commissions are approved, paid, and managed under the WarmNest Affiliate Program.

This policy should be read together with the WarmNest Affiliate Program Terms & Conditions and the Commission Policy.

2. Eligibility for Payment

Affiliate commissions become eligible for payment only when all of the following conditions have been met:

• The commission has been marked as Approved.
• The related customer order has been successfully delivered.
• The applicable return and refund period has expired.
• The customer payment has been successfully received by WarmNest.
• The affiliate account is active and in good standing.
• The affiliate has completed all required account verification.

WarmNest reserves the right to withhold payments while investigating suspected fraud or policy violations.

3. Payment Schedule

WarmNest processes affiliate payouts once per calendar month.

Payments are generally processed between the 1st and 10th business day of each month for all approved commissions from the previous payment cycle.

Processing times may vary depending on the payment method and financial institutions.

4. Minimum Payout Threshold

To reduce transaction costs and administrative processing, affiliates must reach a minimum approved commission balance before a payout is issued.

Default Minimum Payout: R250.00

If an affiliate's approved balance is below the minimum threshold, the balance will automatically roll over to the next payment cycle until the threshold is met.

WarmNest reserves the right to change the minimum payout amount with reasonable notice.

5. Supported Payment Methods

WarmNest may offer one or more of the following payment methods:

• Electronic Funds Transfer (EFT) to a South African bank account.
• WarmNest Digital Wallet (where available).
• Other approved payment methods introduced by WarmNest.

WarmNest may add or discontinue payment methods at its discretion.

6. Banking Information

Affiliates are responsible for providing accurate banking details.

Required information may include:

• Account holder name
• Bank name
• Account number
• Branch code
• Account type

WarmNest is not responsible for delays or failed payments resulting from incorrect banking information supplied by the affiliate.

7. Account Verification

Before receiving a first payout, affiliates may be required to complete identity verification.

WarmNest may request:

• South African ID or passport
• Proof of banking details
• Proof of address (where required)
• Additional documentation required by law or internal compliance procedures

Payments may be delayed until verification has been successfully completed.

8. Payment Processing

Once payment has been approved:

• The payout request enters processing.
• Funds are transferred using the selected payment method.
• The affiliate dashboard will reflect the payment status.

Processing times may vary depending on banking systems and public holidays.

9. Payment Notifications

Where available, affiliates may receive notifications when:

• A payout has been approved.
• A payment is being processed.
• A payment has been completed.
• A payment has failed.
• Additional verification is required.

Notifications may be sent via email, SMS, or through the WarmNest Affiliate Dashboard.

10. Failed Payments

Payments may fail due to:

• Incorrect banking information
• Closed bank accounts
• Banking system errors
• Compliance issues
• Verification failures

If a payment fails:

• WarmNest will notify the affiliate where reasonably possible.
• The affiliate must update their payment information.
• Payment will be retried during the next available payout cycle.

WarmNest is not liable for delays caused by incorrect information provided by the affiliate.

11. Payment Holds

WarmNest may temporarily place payments on hold where:

• Fraud investigations are underway.
• Unusual referral activity is detected.
• Chargebacks are pending.
• Refund periods have not expired.
• Identity verification is incomplete.
• Legal or regulatory obligations require a temporary hold.

Payment holds remain in effect until the matter has been resolved.

12. Commission Adjustments

Before payment is issued, WarmNest may adjust commissions due to:

• Customer refunds
• Order cancellations
• Chargebacks
• Duplicate transactions
• Pricing corrections
• Fraud investigations
• System calculation errors

Adjusted commissions will be reflected in the affiliate dashboard.

13. Taxes

Affiliates are solely responsible for:

• Declaring affiliate income.
• Paying any applicable taxes.
• Complying with all South African tax laws.

WarmNest may request tax documentation where required by law.

14. Currency

Unless otherwise stated, all affiliate commissions and payouts are calculated and paid in South African Rand (ZAR).

If WarmNest introduces international affiliate payments in the future, exchange rates and any applicable conversion fees will be communicated separately.

15. Dormant Accounts

If an affiliate account remains inactive for an extended period, WarmNest may:

• Request updated verification.
• Confirm payment details.
• Apply administrative procedures in accordance with applicable laws.

Funds will not be forfeited solely because an account is inactive, unless required by law or after reasonable efforts to contact the affiliate.

16. Payment Disputes

If an affiliate believes a payment is incorrect, they must notify WarmNest within 30 days of the payment date.

WarmNest will investigate the matter and, where necessary, make appropriate corrections.

17. Fraudulent Payments

WarmNest reserves the right to:

• Cancel fraudulent payouts.
• Recover payments made in error.
• Offset future commissions against overpayments.
• Suspend or terminate affiliate accounts involved in fraudulent activity.
• Report unlawful conduct to the relevant authorities where appropriate.

18. Changes to this Policy

WarmNest may amend this Payment & Payout Policy at any time.

Updated versions will be published with a revised effective date. Continued participation in the Affiliate Program constitutes acceptance of the updated policy.

19. Contact

Questions regarding affiliate payments, payout schedules, account verification, or payment methods should be directed to the official WarmNest Support Team through the support channels available on the WarmNest website.

WarmNest is committed to ensuring that affiliate payments are processed fairly, securely, accurately, and transparently for all approved affiliates.