Account Suspension & Termination Policy

1. Purpose

This Account Suspension & Termination Policy explains the circumstances under which WarmNest may suspend, restrict, or terminate an affiliate's participation in the WarmNest Affiliate Program.

This policy forms part of the WarmNest Affiliate Program Terms & Conditions and should be read together with the Commission Policy, Payment & Payout Policy, Referral Tracking Policy, Marketing & Brand Guidelines, and Prohibited Activities & Fraud Prevention Policy.

2. WarmNest's Right to Review Accounts

To protect the integrity of the Affiliate Program, WarmNest may review any affiliate account at any time.

Reviews may be conducted:

• Routinely as part of quality assurance.
• Following reports of policy violations.
• When unusual referral activity is detected.
• During fraud investigations.
• To comply with legal or regulatory requirements.

Participation in the Program does not guarantee continued approval.

3. Reasons for Suspension

An affiliate account may be temporarily suspended for reasons including, but not limited to:

• Suspected fraudulent activity.
• Unusual referral or traffic patterns.
• Suspected self-referrals.
• Identity verification requirements.
• Incomplete account information.
• Payment verification issues.
• Breaches of the Marketing & Brand Guidelines.
• Suspected spam or misleading advertising.
• Security concerns.
• Ongoing investigations.

A suspension does not automatically mean that a policy violation has occurred.

4. Effects of Suspension

During a suspension, WarmNest may:

• Temporarily disable affiliate links.
• Pause referral tracking.
• Place commissions on hold.
• Delay scheduled payouts.
• Restrict access to the affiliate dashboard or specific features.
• Request additional information or documentation.

Suspended affiliates must not attempt to bypass the suspension by creating another account.

5. Investigation Process

Where appropriate, WarmNest will investigate the circumstances leading to the suspension.

The investigation may include reviewing:

• Referral history.
• Traffic sources.
• Marketing content.
• Customer orders.
• Payment records.
• Device and login activity.
• Identity verification documents.
• Communications related to the affiliate account.

WarmNest may contact the affiliate for additional information during the investigation.

6. Resolution of a Suspension

Following an investigation, WarmNest may:

• Reinstate the account.
• Reinstate the account with a warning.
• Remove specific commissions.
• Extend the suspension while additional information is reviewed.
• Permanently terminate the account.

WarmNest will determine the appropriate outcome based on the available evidence.

7. Reasons for Termination

WarmNest may permanently terminate an affiliate account where there is evidence of:

• Fraud.
• Repeated policy violations.
• Serious breaches of the Affiliate Program Terms & Conditions.
• Cookie stuffing.
• Click fraud.
• Fake orders.
• Fake customer accounts.
• Identity fraud.
• Misrepresentation of WarmNest.
• Trademark infringement.
• Unauthorised use of intellectual property.
• Spam marketing.
• Illegal activity.
• Attempts to interfere with the Affiliate Program or its systems.
• Failure to cooperate with investigations.

Termination may occur immediately where the seriousness of the conduct warrants such action.

8. Commission Treatment Following Termination

Upon termination:

• Pending commissions may be cancelled if they relate to ineligible transactions or policy violations.
• Approved commissions for legitimate, completed transactions may be paid at WarmNest's discretion, provided there has been no fraud or serious misconduct.
• Commissions associated with fraudulent or prohibited activities will not be paid.
• Overpayments may be recovered or offset against future amounts owed.

9. Voluntary Termination

Affiliates may leave the Program at any time by requesting closure of their affiliate account.

Any eligible approved commissions earned before the account closure may be paid in accordance with the Payment & Payout Policy, subject to all applicable requirements.

10. Reapplication

Affiliates whose accounts were voluntarily closed may apply to join the Program again.

Affiliates whose accounts were terminated for fraud, serious misconduct, or repeated policy violations may not be eligible to reapply.

WarmNest reserves the right to accept or reject any future application.

11. Appeals

If an affiliate believes their account has been suspended or terminated in error, they may submit an appeal within 30 days of receiving notice.

The appeal should include:

• The affiliate account details.
• A description of the issue.
• Any supporting evidence.
• Any corrective actions already taken.

WarmNest will review the appeal and communicate its decision after completing the investigation.

12. No Circumvention

Affiliates whose accounts have been suspended or terminated must not:

• Create new affiliate accounts.
• Use another person's affiliate account.
• Attempt to bypass technical restrictions.
• Continue promoting WarmNest as an affiliate without written approval.

Attempts to circumvent enforcement actions may result in further action, including legal remedies where appropriate.

13. Record Retention

WarmNest may retain affiliate records, transaction histories, and investigation information for as long as reasonably necessary to:

• Comply with legal obligations.
• Resolve disputes.
• Prevent fraud.
• Protect the security and integrity of the Affiliate Program.

14. Policy Updates

WarmNest reserves the right to amend this policy at any time.

Updated versions will become effective from the published effective date. Continued participation in the Affiliate Program constitutes acceptance of the revised policy.

15. Contact

Questions regarding account suspensions, investigations, appeals, or terminations should be directed to the WarmNest Support Team through the official support channels available on the WarmNest website.

WarmNest is committed to administering the Affiliate Program fairly, consistently, and transparently. Enforcement decisions are made to protect affiliates, vendors, customers, and the long-term integrity of the WarmNest marketplace.